Bioflow magnotherapy products; Motoflow and Thermoflow for economy and reduced
environmental pollution; Bioguard / Biophone protection against electronic
pollution. |
Ecoflow and Bioflow Warranty Terms
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Glen Discovery Ltd is an independent distributor of Ecoflow plc.
All refunds, warranties and guarantees have to be dealt with by
Glen Discovery Ltd. There is no commercial relationship between
the end customer and Ecoflow plc.
7 Day refund.
Any product can be returned unused to Glen Discovery
Ltd along with proof of purchase within 7 days. A full refund
will be given without question.
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| 90
day - money back performance guarantee.
Motoflow fuel treatment & Thermoflow gas/oil boiler treatment along
with H2Flow Magnetic water treatment carry a 90 day money back guarantee.
If, at any time up to 90 days after purchase, you are not satisfied with
your purchase we will fully refund the cost of that product to you upon
its return to us with its original packaging and proof of purchase. A charge for postage will be deducted. For the UK this will normally be the £3 included in my prices. For overseas post this will be the amount invoiced.
Bioflow Magnotherapy; Bioguard and Biophone electro-pollution protection;
Vitaflow water treatment. These products on this
site carry a no-argument 90 day money back guarantee. If, at any point
up to 90 days after purchase, you are not satisfied with your purchase
we will refund the cost of that product to you upon its return to us with
its original packaging and proof of purchase. In the case of these products
a charge of 15% of RRP** will be deducted. A charge for postage will also be deducted. For the UK this will normally be the £3 included in my prices. For overseas post this will be the amount invoiced.
Consumable products and Incredisoles are not covered by this 90-day guarantee.
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12 month faulty parts and workmanship guarantee.
Faulty parts and workmanship, subject to normal conditions
of use. For Bioflow Magnotherapy; Bioguard and Biophone electro-pollution
protection; Vitaflow and Vinaflow water and wine treatment: Any of these
can be returned to the distributor for examination by Ecoflow within 12
months of purchase with proof of purchase. If found to be faulty they
will be replaced free of charge and postage. If the customer wishes a
different product it can be exchanged subject to a 15% of RRP discount. This warranty does NOT apply to consumable products or incredisoles.
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10
year faulty parts and workmanship guarantee.
Faulty parts and workmanship, subject to normal conditions
of use. For Motoflow fuel treatment & Thermoflow gas/oil boiler
treatment along with H2Flow Magnetic water treatment: These products
can be returned to the distributor for examination by Ecoflow within
ten years of purchase along with proof of purchase. If found to be faulty
they will be replaced free of charge and postage. If the customer wishes
a different product it can be exchanged subject to a 15% of RRP discount.
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Magnetic
Properties (all products)
If at any time, the customer feels that the power of the
magnets has lessened, they can be returned for testing. If Ecoflow agree
the product will be replaced free of charge and carriage.
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Bioflow
customer loyalty scheme.
Any Bioflow product can be replaced or upgraded at any time. 50% of
the original purchase price will be allowed towards the price of a new
product. Exchanges are based on Ecoflow recommended prices.
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Glen Discovery Ltd will fully comply with or exceed the provisions of the
Consumer Protection (distance Selling) Regulations 2000. A PDF version
of the regulations may be downloaded by clicking on the link provided.
The above terms may exceed the provisions of the regulations and are guaranteed
by Ecoflow plc in the countries defined elsewhere on this site as 'Open'.
Outside these countries, customers should consult Glen Discovery Ltd for
warranty provision. In any event, the gurantees set out here do not affect
your statutory rights as a consumer.
If you have any questions, please contact sales@glendiscovery.co.uk
Write to Peter Lawrie, Glen Discovery Ltd, 6 The Esplanade, Broughty
Ferry, Dundee DD5 2EL, Scotland.
Telephone +44 (0)1382 860992. or mobile +44 (0)7961 488 547.
** RRP is the recommended retail price as listed in the Ecoflow catalogue and website http://www.ecoflow.com
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